Salon Policies

Special Considerations:

Please notify our reservations specialist before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately.

Cancellations:

Our salon software system has been updated! What this means is we need to reserve all appointments with a credit card. We only have to set this up one time. In the event you have a new card, please let us know and we can update that for you. Your card will not be charged at this time, it’s simply to hold the appointment time slot for you. However, please note that we do require a MINIMUM of 24 hours notice prior to cancelling, otherwise you will be charged a fee. Cancellations made less than 24 hours in advance will be charged 50% of the cost of service booked. Any “no-shows” will be charged 50% of the services booked for the first time and, in the event there is a second no-show, you will be charged 100% of the service booked.

We recommend that you schedule your next appointment prior to leaving the salon to ensure you have the appointment time that you most desire.

Running Late:

We understand that there are times when you may be running late. Please give us a call if you will be more than 10 minutes late so we can arrange the schedule for your Service and the Services for those scheduled after your appointment.

While we do our best to have all appointments run on time, there will be times when a preceding client treatment may exceed its scheduled duration and put us behind schedule. We will make every effort to keep you from waiting.

Child Safety Policy:

We love seeing your littles grow-up. We use extremely hot and sharp tools and cannot have children in our work space for their safety. We do not allow children under 12 years to accompany you unless they are receiving an appointment. This includes infants. We have a no exceptions policy to this rule and we will reschedule your appointment in the event that children are brought to an appointment. We want you and all our guests to be able to relax. Your children’s safety is our number one priority. Thank you for your understanding

Guarantee:

If your service does not meet your expectations for any reason, return within 7 days and your same stylist will perform any service necessary to resolve the problem to your satisfaction. Upon returning it is mandatory that the client fill out a Client Complaint form so that we may assess the situation and correct it to the client’s satisfaction. We cannot, however, perform any correction(s) if the client chooses to visit another salon before allowing us to correct the problem. Please note, however, that chemical services will be guaranteed ONLY when products recommended by salon technicians and purchased at our salon are used for the care of your hair.

Payments:

We accept cash and all major credit cards.

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