Sprout Salon Policies
We are so excited to begin your hair journey with our salon team. Before we get started we want to walk you through all of our policies. This will help us to guarantee your best possible experience for future visits. All of this information in this form will be saved securely to your online file. Let your stylist know if you have any questions as you complete the form. You can contact our salon by emailing sproutsalon@gmail.com or by calling 936-271-2220.
All appointments must be reserved with a card on file. Cancellations made less than 24 hours in advance will be charged 50% of the cost of service booked. All “no-shows” will be charged 100% of the services booked. This policy is in effect to prevent no-shows and frequent last minute cancellations. The card you use to reserve the appointment on file will be used to pay for the missed appointment. Your signature below confirms that you have understood and agree to our cancellation policy.
Late Policy
We understand that sometime life happens. We build in a 10 min grace period to all of our appointment times to accommodate these circumstances. If you are running late, please contact your stylist or the salon as soon as possible. If you arrive past our 10 min grace period we may need to reduce the service provided or reschedule the appointment completely. The service will be charged for the original appointment booked. If we cannot preform the service due to lack of time, the service will be charged as a no-showed appointment.
Children Policy
We love seeing your children in the salon for their hair appointments. Due to safety issues we do not allow children to accompany you to the salon unless they are receiving an appointment. We want to create a space where everyone can relax and enjoy their appointment time. If you are bringing a child to an appointment and there is a waiting period, they need to remain seated in our waiting area and away from our styling chairs, tools, and equipment. Your child’s safety is our number one priority and our tools can be hot, sharp, and dangerous.
Pet Policy
In accordance with TDLR, we cannot allow pets in the salon. We love your furry children and would love nothing more than for you to bring them with you, but unfortunately this is not permitted by our licensing body. Service animals are allowed inside the salon.
Extra Guest Policy
Due to the size of our salon waiting area, we no longer allow extra guests to accompany you to your appointment if they are not receiving an appointment. If you are being dropped off there are several restaurants and a coffee shop in the plaza for your driver to wait. Our waiting area is reserved for guests processing for color and receiving appointments. Exceptions include caretakers and parents of children under 10 years old.
Service Guarantee
It is our goal that you are 100% satisfied with your service(s) when you leave the salon. If for any reason you feel like we missed the mark, we want to know. Our service guarantee requires that you contact the salon or your service provider within 7 days of your original appointment. We will book you for the appropriate time to make the adjustment within 14 days of your appointment.
Service adjustments are small adjustments to the original service. Service adjustments do not apply to total changes from the original style or cut agreed upon. We do not guarantee color services if you are not using the products recommended by your service provider. We do not provide refunds for services.
Product Guarantee
We love recommending professional hair care for you at home. We believe that professional hair care is the only way to preserve your color investment and to be able to recreate the looks you love in the salon at home. We choose our products carefully to be good for people and for the planet. We love our products so much that we promise that if you do not absolutely love them too, you can bring the unused portion back for an exchange for something else you do love or a full refund. We will do our best to send you home with the products we believe you need. If you are unhappy with the performance of a product at home, please let us know within 14 days of purchase so that we can exchange or return the product.