Please notify our reservations specialist before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately.
Our salon software system has been updated! What this means is we need to reserve all appointments with a credit card. We only have to set this up one time. In the event you have a new card, please let us know and we can update that for you. Your card will not be charged at this time, it’s simply to hold the appointment time slot for you. However, please note that we do require a MINIMUM of 24 hours notice prior to cancelling, otherwise you will be charged a fee. Cancellations made less than 24 hours in advance will be charged 50% of the cost of service booked. Any “no-shows” will be charged 50% of the services booked for the first time and, in the event there is a second no-show, you will be charged 100% of the service booked.
We recommend that you schedule your next appointment prior to leaving the salon to ensure you have the appointment time that you most desire.
We understand that there are times when you may be running late. Please give us a call if you will be more than 10 minutes late so we can arrange the schedule for your Service and the Services for those scheduled after your appointment.
While we do our best to have all appointments run on time, there will be times when a preceding client treatment may exceed its scheduled duration and put us behind schedule. We will make every effort to keep you from waiting.
Our concerns are for the safety of your children.
We understand how challenging it is finding time to spend for yourself. We also understand that your “me time” does not always align with your hair appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap.
We kindly request ONLY those receiving services be present in the service areas. Older children, (12+) capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind.
Our salon is not child-proof. Sharp instruments, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Sprout Salons stylists and staff are dedicated to providing each of our guests with the highest level of services possible.
We greatly appreciate your compliance with our child safety policy.
If your service does not meet your expectations for any reason, return within 7 days and your same stylist will perform any service necessary to resolve the problem to your satisfaction. Upon returning it is mandatory that the client fill out a Client Complaint form so that we may assess the situation and correct it to the client’s satisfaction. We cannot, however, perform any correction(s) if the client chooses to visit another salon before allowing us to correct the problem. Please note, however, that chemical services will be guaranteed ONLY when products recommended by salon technicians and purchased at our salon are used for the care of your hair.
We accept cash and all major credit cards.